Reviews
Reviews about Family RV Group
Communication was excellent. Service took the time to understand my concerns and walked through each with me. Very thorough and honest. - Justin from Maryville, TN
Kevin did a great job showing us options that filled our needs. - Amy from Crossville, TN
We enjoyed the interactions with all the folks. Everyone was friendly and helpful. - Doug from Independence, KY
Friendly, professional team who took excellent care of us and made us feel welcome and valued! - Larry from IN
They were very friendly and helpful! They got our camper back really fast and that is so appreciated! - Valerie from Knoxville, TN
So easy to work with - Cindy from Waynesville, NC
Kevin was always very prompt in answering my questions. Kevin was also very knowledgeable and super honest. Then Jimmy in service did my 2 hour tour of my new Jay Feather. Jimmy was excellent and knowledgeable. He showed me how to work everything and made me very comfortable with everything in the RV. He installed my hitch and sway bars and took extra time to readjust the height for my 450 mile drive home. Kevin and Jimmy definitely made it worth my long drive to get the exact and perfect RV for my family. - Lee from Wilmington Island, GA
There is a strong sense of team or family with the Dunlap business we bought our Travato from yesterday. Looking forward to our relationship with this company. Love our salesman Ryan. - Betty from Nashville, TN
Knowledgeable staff in every dept. quick response from everyone. I would recommend this place to anyone looking for an RV or camper to buy or if you need one serviced. This place will treat you right ! - Tonya from Ashland City, TN
Not pushy…we were welcomed in and given a tour and brief overview of the current stock. All of the campers were made available to us and were free to take all the time we needed to look around. Loved it answered all of our questions and then some - Brett from Bowling Green, KY
We had a great experience with Dunlap. Heather was more than great, she was an absolute rockstar and helped us so much! She found us the perfect RV first try, helped us understand the process and make the best decisions when we werent sure and made the process go so smoothly. We also cannot thank Holly enough for getting us the financing we needed at the best rate possible.
The whole team is great to work with and so very helpful!
We love our new RV!!! - Daisy from Pegram, TN
We bought our camper one year ago from Ailene. She was friendly and easy to work with. We had to have some warranty work done and Gary and Alex took good care of us. We have been very happy with our experience with Colerain Cincinnati and would highly recommend them.
Wayne and Jill
Greenville, Ohio
- Wayne from Greenville, OH
We bought our camper one year ago from Ailene. She was friendly and easy to work with. We had to have some warranty work done and Gary and Alex took good care of us. We have been very happy with our experience with Colerain Cincinnati and would highly recommend them.
- Wayne from Greenville, OH
Great Sales and service staff. Jessica was a fantastic sales rep and helped us get the exact camper we were looking for. - Jason from Murfreesboro, TN
He was honest, friendly, everyone was great there. - Carla from Clarksville, TN
Dunlap Family RV always goes the extra mile to ensure quality, and timeliness to get you back on the road and ready. - Albert from CONCORD FARR, TN
My wife, Eileen, and will retire in 5 years and reached out to Colerain Family RV to help fulfill our needs. It was recommended that we meet with Aline Parsley to help find the right used camper. After meeting with Aline, we narrowed our choices to the Grand Design or Jayco North Point Brands. We were in no rush and preferred a used camper over a new one. Aline listened and understood what we were looking for. Sales people that actually listen to you are not always easy to find! We found Aline and couldn't be happier. Over about a 6-9 month period, Aline consistently looked for the camper we wanted and would update me frequently. She found one camper but we were not able to move quickly enough to have a chance to purchase. The second camper was a HOME RUN! Aline found a 2020 Jayco North Point that fit exactly what we were looking for! Within basically 24 hours, we were; able to look at the camper, do the investigation we need to assure it would work with our truck and made the purchase. It was an easy process and we couldn't be happier! Everyone we met and worked with were very friendly and helpful! The process was smooth, the review of the camper was great and we are excited about our camping future! Thanks to Aline and the Colerain Family RV team! - Mike from Cincinnati, OH
The entire staff was friendly and down to earth. They were committed to taking care us throughout the purchase and beyond. Honest, professional and caring. The Service Dept did a great job when we needed a few things taken care of. - Mark from Driggs, ID
Great caring service from Nate, Anita, Will and John in Service. We were able to drive away with the RV of our dreams at a great price with added coverage to protect our investment. This team worked hard to insure we were well taken care of. They are indeed the RV dealer of choice in the Indy market. What a fabulous experience. Thanks to all! Lori and Dave Jeannette - Lori from Avon, IN
Sales person, Jaden, and entire staff were super helpful. The people and the rv made the 400 mile trip veryeasy. Would recommend Dunlap toanyone wanting an rv. - Sam from Proctorville, OH
Our salesman Jacob was extremely knowledgeable about every camper we walked looked at and wasn’t pushy like the other places we visited. I will recommend Dunlap Family RV to anyone I know wanting to buy !! The rest of the staff was just as nice and professional as well. Great atmosphere. - Hal from Radcliff, KY
Friendly service - Mike from Malvern, OH
A WONDERFUL SALES LADY AND PERSON. HELPED ME THRU ALL THE PACES IN BUYING A TRAILER. A great personality. - ARNE from Cincinnati, OH
My husband and I are retiring this summer and never dreamed of having a camper. After much hunting and looking we purchased a small Braxton Creek Free Solo teardrop camper. We worked out all the details through Amy online, made a trip a couple hundred miles away to Candy's RV and picked it up. This was an easy process AND we saved a bundle. We just spent our first weekend camping close to home and feel ready to venture out! Thanks Amy and Wholesale Club. - Sylvia from Collegedale, TN
Amy was very knowledgeable, friendly and helpful thru the process. We love our new Jayco Eagle! - Sandra from Calvert City, KY
What I liked most: How easy and fast it went. How friendly and helpful Amy and Wally were with us. - Madeline from Harlingen, TX
Everyone at Colerain RV worked to make our purchasing experience top-notch. They were helpful and friendly. We would 100% recommend anyone who is in the market for a RV to give Amy a call! - Christine from Pompton Lakes, NJ
Excellent experience with Colerain RV of Dayton. We have been working with Amy for over 2 years and she has been there every step of the way assisting us and answering questions until we were ready to purchase. We are from Maryland, and we had no issues working with Amy and Colerain on this purchase from beginning to end. The business, service and parts department were also very supportive and eager to assist in any way. If you are looking for an RV, I highly recommend you contact Amy DeCamp at Colerain RV of Dayton. You won't be disappointed! - Dave from Abingdon, MD
Quick response and great pricing - Jeanne from Louisville, KY
We love the full body paint that we selected and the stylish design and layout of the interior. The features this unit offers are very appealing. Also, it drives so easily; in fact, it is like driving my Yukon XL (but a lot longer!). Furthermore, our sales rep Amy DeCamp did an excellent job of introducing us to this unit, based upon the layout, design, and features that were important to us and walked us step-by-step throughout the process from the alpha to the omega. She was in contact with us throughout the process to ensure we were informed and advised of any delays or updates. She is creme-de-la-creme of the sales force. Furthermore, Troy Hooper, the manager of Ringgold Dunlap RV did everything humanly possible to smoothly facilitate the transfer of the motor home to our possession. His and Amy DeCamp's kindness and professionalism are tributes to the caliber of employees which RV Wholesale Club employ. We are very grateful to both of them. - Pamela from BLNG SPG LKS, NC
Everyone was so amazing, especially Amy DeCamp!Tthe time, attention, and care that she put in to helping us get the camper of our (my) dreams was such a Godsend! We drove all the way from lower Alabama to Ringgold, GA (7 hours) just to pick up our camper, and the team at Colerain/Dunlap RV were phenomenal! They definitely went above and beyond to help us with everything. From Sales to Finance to Service...I just can't say enough good things about them all! These guys were very open, upfront, transparent, and honest (not something you usually find in Dealerships of any kind), not to mention how funny and down to earth they all were; just real people living real lives! We will most certainly return for our future upgrade! Thanks again for everything y'all did to help make this transaction and transition an easy one!!! God bless!!! - Natascha from Fairhope, AL
needed some repair on my leveling system. Even though they were booked up Mike got a tech to come out to my. RV and he made a repair. Now the big surprise THEY CHARGED ME NOTHING!!!!!!!!!!!
Great people!!!!! - Eileen
Awesome business went above and beyond to help us get in our new Camper. Big thank you the sales staff for your help, If your looking for a no pressure business where they let you look with out following you around every step go to Dunlap family RV. Ask for Kevin to do your pre-purchase walk around he was great took time to show you every thing and lets you ask all the questions you want, Thanks Dunlap. - Michael
Excellent customer service they went out of their way to help me get a water heater back up and going. It has been a pleasure dealing this dealership from purchase thru the few issues that have come up. - Wayne
Needed a nice travel trailer to live in for work, so checked multiple dealers locally. Ended up at Dunlap RV where Jack was extremely helpful and knowledgeable about his units. He took the time to discuss several units on hand as well as the pros and cons of each. We bought our first travel trailer from Jack due to his great customer service skills. If you are in the market, try Dunlap RV in the Maryville, TN area. - Leonard
Extremely pleased with our experience at Dunlap Family RV. Jack was super helpful and got us the camper we wanted and needed for our family. Top notch service from beginning to end! We highly recommend them to anyone. - Brittany
We had the absolute BEST experience at Dunlap RV! In total we went to 4 different RV retailers and Dunlap was hands down the best at customer service. We never felt pressured and every person there was so full of knowledge. After choosing a travel trailer from Dunlap, they walked us through everything step by step in setting it up and in towing. I would recommend Dunlap RV to anyone and everyone who is looking into a camper!! - Christine
Best place to buy a camper! We shopped around different companies. These guys helped us find what we needed and wanted. Nate is by far the best person we have met to help with campers. - Amber
Very friendly staff we were just there browsing and they helped us with brochures and told us where everything on the lot was. Everyone had a nice attitude and just made you feel comfortable. - Ben
Thanks for showing me the toy haulers. Cheyenne was a big help. - Scott
Lucas and all the other service guys were very helpful and worked me in quickly ,will be back here again. Would recommend them to anyone looking to buy or have service done. - Michael
We’re on our way home with our new camper from Dunlap. We’ve had a positive experience from beginning to end. They were efficient, sincere, and professional. They gave us a fair trade in and willingly accommodated our requests for a few small items. We highly recommend you check them out. - Steve
Appreciated campers being open so you can look at them on your own timeline. I will be back. - Diane
Rusty, Jennifer and Zach were all wonderful and really helped us out with all of our questions and concerns. 10/10 would recommend. - Jacob
Sale’s people are very interested in helping you and answering questions. They are not high pressure type sales people. My wife and I had a great experience there and will be back. We’ve been camping and thought we’d get out for a few minutes and look about. We are Thinking of downsizing but want a quality unit like we have now. I would recommend others looking to stop by and see what they have. It never hurts to price shop and get the best quality for your hard earned dollars. - Landon
Just upgraded my camper. Bryan Brown was great to work with! Quick and easy deal from start to finish. - Tommy
We had an excellent experience buying our first camper. All employees are extremely personable and were genuinely excited for us. I cannot say enough good things about this establishment! We will definitely be visiting here for any future needs/wants ?? - Lindsey
We shopped around and almost got robbed by a competitor. I won’t mention any names, but buyer beware of (CW) the competitor!! We shopped around and Dunlap RV brought my wife and I our little Jay Flight to Lebanon from Dunlap, Tn in January 2017 and made us “Campers”! We have been all over with it and could not be happier. Will come back to upgrade! Thanks guys! A+ - Jon
Bryan Brown was phenomenal to work with. He got us a great deal and made sure we got exactly what we needed. Everyone there was extremely helpful from start to finish .We definitely found our RV dealer for life!!! - Mandi
Fantastic staff. Very kind and helpful. Inventory of Class A coaches was outstanding. - Michael
I brought my RV in for a scheduled service today. All the folks in the center were so helpful and friendly. Service manager Wes, along with Joe and Star we’re extremely attentive to my repairs. I’m happy I made the decision to purchase my unit at Dunlap RV. The staff really treats you right and show a genuine appreciation for your business. - Dan
This place is the best!!! Holly and Darrin were the best to work with. I’m telling everyone I know if they want a camper, go to Dunlap. We are very pleased. If I could give it a 5+, I’d do it!!! Thank ya’ll so much!!! - Justin
Our salesman, Mike, was just awesome and the service guys are working overtime to prep our new camper for pick up. We couldn’t be more pleased. I would recommend Dunlap to anyone looking to purchase a camper or RV. - Jessica
Nice campers. Nice people. - Kirk
Thank you Dunlap Family RV for the exceptional job that you all have done for us. From the 1st day we walked into your establishment starting with Jack our salesman and I am so sorry I cannot remember the finance person’s name. Also have dealt with Sherri the office manager and can honestly say it has been a pleasure to work with everyone at Dunlap.
We would like to give a very special THANK YOU to Mike the Service Manager. Mike has gone above and beyond and has treated us like family. Our unfortunate accident at the campground in Wears Valley in May was so frustrating to us since we had only had the new trailer 12 days. And we are fairly new campers. When Mike showed up the day of the incident he was so helpful and reassuring about everything. We really don’t know what we would have done without his guidance. He instructed us on what to do and made a bad situation a not so bad situation. He has kept in contact with us on the progress of our trailer and we are so thankful that we bought from Dunlap Family RV and have had the privilege to work with such great people.
Sherry and I have both worked 30 plus years in the workplace and know that customer service is number 1. Mike has showed to go above and beyond and is a treasured employee of Dunlap in our eyes. We feel that when someone does exceptional work that we should recognize that. Again we appreciate everyone at Dunlap Family RV, but we thought Mike needed special recognition from a satisfied RV owner.
We tell everyone about Dunlap Family RV. In fact a few of our friends are coming up in October and said they will definitely be stopping at your facility.
Thanks Janell and Sherry - Sherry
Jane and I, bought our ideal 5th wheel and had a wonderful time with the entire staff at Dunlap, Lebanon. The whole purchase and even follow up was a 5 star adventure. We have dealt with other dealers, when you make the purchase, they no longer know you.The staff at Dunlap are always there after your purchase and treat you like family. Thank you Dunlap Family RV, and a special thanks to a wonderful staff. - Michiel
Lucas and all the other service guys were very helpful and worked me in quickly, will be back here again. Would recommend them to anyone looking to buy or have service done. - Michael
Thank you so much.
Lucas, we really appreciate all your efforts to get our slide fixed. The professionalism and patience you and master techs Luis and Dwight made this experience much less painful considering the maufacturer sent the wrong parts and would not reship the correct part for another week.
In addition, you went the extra mile to locate another repair facility to keep us on our travel schedule while the manufacturer ships the correct parts.
We are overwhelmed with your high level of customer service.
We will highly recommend your services to others in need on our journeys.
Thank you again,
Rick and Nicole - Rick
I am not the type of guy who normally writes reviews. I wanted to take a moment to tell how Northside RV did me right. I recently purchased a 5th wheel from Northside RV. My buying experience went flawlessly. Jason Grim went out of his way to contact the manufacture and secure me the unit directly off the line from the factory. Not once did Jason try and persuade me to buy a unit on-site or switch to a different model. Laura in finance did an excellent job and for the first time ever during a major purchase I did not feel like the finance department was trying to pull a fast one. When I showed up to pick up my unit I found it washed, topped off with fluids, and ready to roll. Jason Grim provided his time by showing me how to work the unit and was in no hurry to move to the next one. If you have not been to Northside in a while I suggest you stop in. Things are really changing for the better. Facilities have been upgraded and things just seem to operate more smoothly than in the past. 2nd Time Buyer, 2017 Keystone Avalanche MB 365 - Brian
We love our new Outback fifth wheel! Thanks again for such a great deal on it. Like I told you that day, you beat our local dealer’s price by several thousand dollars. We were worried that we wouldn’t get good service with the price being so low. Obviously, we were wrong! Tell Matt he did a wonderful job. Thanks!!!!!!!! - Billy
Tell Matt Henahan that we love our new Cougar. He did a great job selling it to us. More important to me, he made me feel comfortable driving with that big thing behind my truck. I was worried at first, but he taught me a couple of tricks that really calmed me down. I appreciate your patience, Matt. - Thomas
Once again, Northside RVs has treated me right. I’ve bought three motorhomes from them and I’ll keep driving the six hours to do it as long as they keep offering me deals I can’t refuse. See you in a few years. - Jamie
I was a little hesitant to at first because I didn't know anything about camping. But, Northside RVs made it real easy on me. I had some trouble figuring out my weight distribution hitch when I got home, but they walked me through it again. Thanks for recommending it. My Outback is perfect. I hope everybody buys their campers from you guys. I can see why you have sold more than anybody else for years. - Mr.
I stopped by the store in 2009 and talked with one of the sales guys who took the time to show me every single trailer on the lot that day. I didn’t have a clue what I wanted and I even told him that I wouldn’t be buying for at least a year. When I came back ready to buy, the same salesman recognized me immediately. I couldn’t believe it. He was busy helping another customer, so Jamie helped me out instead and he was simply great, too. I love my new camper. I don’t know where you find good guys anymore. Every other dealer ticked me off. Thanks again. - Jerry
Today we purchased our very first Fifth wheel from Northside RV. Being in management I understand the value of good employees. I just wanted to take a moment and commend a couple of the staff who went above and beyond to make our sale, walk-through, and understanding of owning a fifth wheel much easier and pleasant. First, Dustin, who is Service Manager, but was working in sales the day we came to look at fifth wheels. From start to finish, he was so helpful and pleasant to work with.
Next Tony, in service department, who done our walk through and showed us the ins and outs of everything possible. He took his time and answered every question we had. He went above his duties and made sure that we were comfortable with everything and how it works. We never felt rushed or unsure. He explained everything in details. Tony is absolutely someone who can make new buyers walk out feeling like they can do anything. He is a great person who is an asset to the company! With temps in the single digits and wind chill in the negative it was nice that they put the camper inside the service garage for us.
Also, not sure of the man who installed the fifth wheel hitch but he also went above and beyond to explain and help us understand hooking up and unhooking.
These three employee are a great value to the company.
From our experience as first time buyers, we are now Northside RV family for lifetime. I would highly recommend this company and these workers to anyone who is purchasing and RV.
Sincerely,
Crystal - Crystal
My husband Ray and I would like to thank you so very much for all your generous help to us on Sept. 30 and Oct. 1 when we pulled in on a Sunday with our Lexington RV. Our generator wouldn’t start and you let us stay at Northside RV for two nights while we were there for Ray’s hip replacement surgery at St. Joseph East Hospital. You were such a blessing to us.
We especially would like to thank Jamie at the front office and the nice lady who welcomed us so nicely. We also want to thank Steve who checked on our needs during after hours and opened the gate to let us out in the mornings. He was so good to us.
I also want to thank Robert Thurman for his help. You were very special to us and we will not forget you or Steve or Jamie or the others who were so good to us.
Ray is slowly recovering from his surgery. It has been a struggle but the days are getting better. One day he will come back and thank all of you again.
God bless you for your generosity. We are truly thankful.
Sincerely,
Renee & Ray G. - Renee
Just wanted to let you know what an incredible job we feel the entire staff that worked with us yesterday did. I am a very picky customer and want things done my way. I can not say enough what a quality job was done on the installs and they were perfect. When compared to our first purchase and PDI day yesterday was well beyond our expectations. That kind of services and care will bring us back when we are ready to move up to a class A. Please pass this along to management and ask them to let the staff know we feel that we have never been so impressed with a group and their professionalism and attention to detail. And future sales will be due to the impression they made on us yesterday. - John
Hello Jacob, I just wanted to let you know how much I appreciated the help & tutorial from Brent when we picked up our new Jayco Jay Flight last Wednesday! He was very courteous and knowledgeable with all of our questions! He made us “1st time buyers/owners” feel comfortable and not overwhelmed with his information.
He also took additional phone calls after we got home to help explain more questions I had about our new camper! Thank you for having such great staff at our disposal.
Sincerely,
Philip H. - Philip
We have made 2 purchases at Colerain RV now and both have been great! This last time we worked with Aline at the Cincinnati location and she was superb! She worked hard for us in terms of trade-in and purchase price and worked even harder to get us into our new Imagine quickly because she knew we had a fast approaching trip planned and she wanted us to be able to enjoy it in our new camper. She has a very positive/outgoing demeanor, yet is not pushy and will make your buying experience a pleasure. After the sale is typically where a good salesperson will fall short, not Aline, she has been in contact a couple times now to be sure we are 100% happy. My wife and I highly recommend both Colerain RV and Aline!! - James
Thank you for your courtesy and professional touch during our recent purchase. I appreciated working with you and I wanted to acknowledge your personal oversight and follow-thru with the small stuff. Your business certainly excels at making customers feel like they get personal treatment, in a friendly, low-pressure atmosphere, you always made us feel like we were your top priority. It was refreshing to meet someone who appeared to genuinely want to ensure we were happy. - Jeff
Dear Ray,
There is an old and true adage, “If it’s male or mechanical you’re going to have problems with it.”
We were excited about the purchase of our 2015 Jayco Pinnacle 5th Wheel: it is one beautiful and comfortable “rig”.
Having previously owned travel trailers and motor homes, we expected to experience some initial minor problems……..and we did.
The Colerain RV Service Department service writers and technicians handled the repairs with care, courtesy, and a great deal of empathy. The repairs and adjustments were completed in an expeditious manner with little or no inconvenience to us.
Having had motor homes for the past 15 years we had some new experiences and numerous questions regarding various components and procedures. With all of the knowledge of hindsight, most of these questions were already answered when we were given the training orientation by the Colerain RV technician.
No problem: our inquiries were handled with the understanding that we were not the first to have these experiences.
A special thanks to Peter Bentley whose advise and assistance was invaluable and who coordinated with the technicians, parts department, and Jayco and made sure that everything was done on schedule.
We offer our sincere appreciation and kudos to the Colerain RV service people for their knowledge, expertise, courtesy and, most of all, the patience in which they handled the minor problems and repairs which we experienced.
Sincerely,
Mark and Mary - Mark
My husband and I just bought our first travel trailer and we found our perfect one at Colerain RV. I have to say our overall experience was amazing. We worked with Brandon and from the very beginning he was nice, interactive, very prompt in responding. We live in KY and found the camper at their Cincinnati location about 1.5 hrs. away. You can tell they work a lot with out of state or long distance purchasers for they were very accommodating with everything…The day we came and picked up the camper was an amazing experience as well…Mike walked us through every single thing(being newbies) where we could understand and make sure everything worked properly…He was very informative. They pulled our truck around, installed our new weight distribution hitch, hooked up the camper, helped us adjust our brake (again newbies) and we were off. And then even checked on us to see how the trip home was! Again this was our first time purchasing a camper from a dealership and I wouldn’t hesitate to go back to Colerain RV! What a wonderful experience!! THANK YOU GUYS!! - Christina
I just wanted to drop you a quick note of appreciation for the kind service your salesman Henry Walton provided to us on the afternoon of 8/4/2017. My wife and I live north of St. Louis Missouri, on the Illinois side, and our nearest Grand Design dealer is about 2 hours away from the house. We were passing through Indianapolis for a wedding on the afternoon of 8/4/2017 and dropped in 15 minutes before the time of closing at 5:00 PM. Henry went beyond the call, and stayed after hours to answer our questions regarding three models of Grand Design trailers. He even took the time to let us view these three models. We were honestly expecting to be shown the door at 5:00 PM; especially on a Friday afternoon.
While we haven’t made a purchasing decision yet, as we are hoping to sell our house first, we were impressed because we’ve never been treated so nicely by a dealership. Since we live in the middle of no where, I guess most people just treat us as cold or barely alive prospects.
Regardless, we just wanted to be sure that you knew that one of your employees went beyond the call. While we were in the showroom, other employees were hanging around too. While this type of service may not be expected, or standard in the industry, it is important to some of us who are looking at making a $60,000 investment that needs servicing for at least 15 to 20 years.
Thanks again, for keeping Henry on staff, and for having such good service at the Indianapolis location. - Tom
I just bought a 2005 Starcraft pop up camper. I just want to say that Josh did a great job trying to find me a camper in my price range that I was looking for. I have friends that will be upgrading to bigger campers/rvs [and] I will highly recommend Colerain RV, and Josh for that matter. Thanks for the great customer service. - Terry
Good morning Troy. We finally got some decent weather yesterday and were able to look at the new canvases Colerain installed. The workmanship was superb. Far better than what came from the factory.
We appreciate you going to bat for us with the manufacturer and the time that you spent helping us.
Also thank you for taking the time to speak with us directly when we came by last Monday. It went a long with to getting things squared away with us.
Wishing you every success in your new position at Colerain.
Best Regards, - Ellen
Steve, Judy & I just want to thank you for effort you put into getting our new motor home. We deeply appreciate the service and value we receive from Colerain RV. You know that we continue to promote your company and have for many years and happy to do it. - Bud
I have a compliment to give which is long overdue. I have been a customer of Colerain in Delaware since its opening. I have my Passport travel trailer serviced there yearly, both for winterization and any other issues. I have always been treated with respect, honesty, and courtesy and feel that I get excellent service.
I would like to address this compliment to a very hard working and kind employee in the service department. One of the technicians, Kevin, who has been with you (and Alum Creek RV previously) did something for me that was above and beyond what would be considered within the normal service standard. I was late getting my unit in for winterization, and had not checked it prior to dropping off the keys. It was before Thanksgiving and I had been out of town. I live about 25mi away but store the camper behind your establishment. I received a call that I had left the stabilizers down and they could not retrieve the unit until I put them up. Well, I was to come up the next day and do that, but became ill. The following day I was still not feeling great and was going to try to get up in the afternoon. About an hour before I was to leave I received a call from Kevin who informed me that he had gone over and retracted the 4 stabilizers for me so that I did not have to come up AND that since the weather was warm the unit would not freeze. That gesture not only saved my camper, but money and the use of your bay by your staff (had it froze and needed to thaw). There was no reason for him to go the extra mile other than his consideration for others, excellent work ethic and exceptional character. I also know from past performance he is very knowledgeable and skilled in his profession. - Veronica
Dear Ray,
I am writing this note to let you know how impressed we are with two of your employees, Jim and Barbie. Every interaction we have with this is an exceptional experience. They are professional & caring, courteous & knowledgeable, and most importantly, they take ownership to be sure our issues are dealt with in the most efficient way.
Our most recent experience was incredible. We planned to leave for the winter months & noticed a gas smell in our RV. I called on Wed morning & Barbie said to bring it right in. Fortunately, Jim was working & he immediately started to trouble the problem. He kept us informed throughout the day and around 3:30, we got a call that he found the leak & the RV was ready. We are grateful that these 2 people are your employees & we hope you realize how valuable they are to your business’ success. You are fortunate to have them.
Regards, - Mark
We want you to know that we have had a wonderful experience with your dealership. My husband and I came in not knowing what we wanted or needed and we didn’t agree. It did not take long for us to realize we were in good hands with Keith Lowry. He was friendly, very knowledgeable, and knew exactly what to show us. We had visited other dealerships and left feeling disappointed and like we had to settle for something that not did really fulfill our needs. When Keith showed us the Grand Reflection Travel Trailer, we knew it was exactly what we needed and wanted. Our experience with AJ was equally great. You now have customers for life and we have already referred a friend to your dealership to talk to Keith. - Craig
I wanted to pass along my sincere thanks and to highlight the help I received from two of your employees – Darrell Dean and Barbi King.
As background, I purchased a new Starcraft Comet camper from you about 3 years ago. I was checking tire pressure this past October before a trip to Colorado and Utah and noticed that one of the wheel wells had been damaged and repaired. You had purchased a bunch of these models from other vendors and it appears this damage was not noticed by either your staff or myself at purchase. When I brought the issue to your staff they said they would work me on a solution as the camper was past warranty.
In the end, I was charged what I felt was a fair price and the work completed is exceptional; I can’t even tell where it was repaired. I am a very satisfied customer.
Thanks again and please pass along my thank you to Darrell and Barbi. - Mike
The most professional, proficient operation I’ve ever had the pleasure to visit. Friendly, helpful staff, easy to work with, and good value for my money. Thank u for all your help ! - Babs
Service team was great to work with. Very helpful. My camper works great now. Even though I bought my camper somewhere else, they took great care of me. I’ll buy my next one from Candy’s. - Dawn
Everybody there is very friendly as soon as you walk in. Sydney in parts is super helpful in finding the right part, knows right where to go on the shelf to give you what you’re looking for, and is happy to order anything out of the ordinary. I highly recommend Candy's for all your parts needs. - Lindsay
I can’t say it enough how great the service department is. I mean each and everyone Dave Sydney Johnny Natasha and Tricia. I can honestly say the work is top notch. I’m a full timer and Candy’s service guys and gals do everything in their power making sure the repair is quick and complete. I will never go anywhere else. - Linda
Excellent service. They keep you informed of progress and stay on schedule according to what they tell you. Very informative and want to make sure you are satisfied with their work and service. Employees very nice, friendly and helpful. - Paulette
Matt and Stuart are awesome to work with. If you’re in need of a camper or camper services. Go see them. - Matt
Couldn’t find anyone that could look at our travel trailer to fix lights. Finally talked to Natasha & she got our RV trailer in the same day and it was quick and inexpensive. Friendly staff & service. Highly recommend! - Tom
Easy to work with they make purchasing a camper new or used simple. - Adena
Awesome people, great selection! - Tony
Came here to buy supplies, had everything I needed in stock. Very friendly and helpful. - Virginia
Tim was an excellent salesman he went far and beyond to get us exactly what we wanted. - Melanie
Wonderful place -Always a Friendly face! This is the 3rd camper we have purchased have purchased from Jason and his team.
Always an awesome experience, no pressure, easy negotiations and a fair deal each time.
Highly recommend to anyone thinking about getting a new camper!! - Charles
Candys Campers is THE most helpful RV Center my wife and I have ever experienced. There was no hard sell tactics. We selected a camper, paperwork completed with no hidden fees or unexpected surprises. 3 days later we picked up our trailer after a thorough walk thru with technician. Sales, Finance and Service personnel were the best. We are happy and pleased with our trailer and Candys Campers. They will be our Service Center for all our future needs. - Eugene
We had a good buying experience when we purchased our 5th wheel this summer. We felt they treated us fairly and gave us a descent price. The 5 stars for for the service we needed. The control board stopped operating one of the jacks. The tech spent time with me over the phone trying to solve the issue. I had to take the camper in and the tech switched the board right on the spot! He had to take the board out of another unit which made it a little more involved but he was great. I recommend them highly! - Shawn
STORY TIME: Think back to when we were cooped up due to COVID last year around Memorial Day. My wife and I were enjoying our Friday Nite TV time after our favorite Pizza, and she was buried in an RV in Tennessee. My wife showed me the Pic, and around 10:30pm (Blue Bloods was on, lol) I got a call from some salesperson. Honestly, I thought it was one of THOSE Marketers, but it wasn't. She asked me to ask my wife, and I did, It was Amy from WholesaleRVClub.com. My wife had sent an inquiry about the RV to WholesaleRVClub.com. (I didn't even know we were going to buy an RV...face it, during the pandemic, not many were selling, but the governor just said he would be making an announcement the following week.). So my wife went on the hunt. She researched for several hours, then sent a text to WRVC, and Amy called me....yes, at 10:30PM on a Friday! WHAT SERVICE...and it didn't stop there. We discovered the RV in TN wasn't like the Pic showed, so Amy went into High Gear asked us some questions about our needs, wants, and capability of our towing vehicle. (THIS GIRL KNOWS **EVERYTHING** ABOUT RVs!!! Amy found us a Freedom Express Ultra-Lite hat is exactly what we needed as Virgin RV owners. She helped us with putting a HOLD (a deposit) on the unit, and arranged financing through our bank, and set up a viewing of the unit and finally (we thought) the Closing on the RV. Amy called us a couple days after closing to ask how we liked the RV. We told her the Dealership was backed up with Dealer Preps, but we should get it soon. We took delivery of our New RV a week and a half later (the Governor just lifted some COVID restrictions, and every RV dealer seemed to get swamped) as the Dealership got buried in Vehicles to be Prepped for Delivery. The following week we got a call from AMY again. She was just checking in to make sure everything went smoothly with delivery and to see if we had booked any trips yet. She made some suggestions which we graciously accepted and we began camping. FAST FORWARD 14 MONTHS: We have pulled ou - Dave from Sunbury, OH
My husband and I were traveling and our inverter was not working. We were worried about losing all the food in the refridgerator, so we tried to get an appointment at the nearby RV repair. They did not have time to take us, but Amy called while we were on the road, asked a few questions and diagnosed our problem while we were rolling! (Dead batteries!) She took time out of her busy schedule and did all this out of the kindness of her heart. We will never forget Amy's generosity with her expertise. Many, Many THANKS!!! - Gail from PA
Amy Decamp was great to deal with and was quite helpful with arranging transport of the new travel trailer to me back in Newfoundland. I would definitely recommend Wholesale RV Club and Colerain Family RV to my friends if they are in the market for a RV or travel trailer. - Vaughan from Paradise, NL
Amy Decamp was great to work with. Made purchasing the trailer a fun experience. - Mark from Dayton, OH
The way Amy made my husband and I feel like family. She never hesitated in answering any questions we had. Good customer service is very rare these days, I only wish we had a Amy in every customer service experience we have. I will recommend Amy to anyone looking for a Recreational vehicle. - Cathy from Flat Rock, MI
Working with Amy DeCamp was a real pleasure, she took the time to really dig into what I was looking for in a Class C, and after listing to her advice I got the perfect Greyhawk 30z. I was originally looking at another model. During this COVID crisis, there were no Class C's to physically look at in my part of the country, so my entire purchase and research was done online, scary when you are making this large of a purchase! Amy went the extra mile to help me understand and fee comfortable in my decision and now that we have it in our possession I think we are going to have a great time. - Don from Dallas, TX